Refund policy

Last updated: October 24, 2026

At Fetouh, we want you to love what you wear. If something isn't quite right, we offer hassle-free returns and exchanges within 30 days of delivery.

Return window

You have 30 calendar days from the date your order is delivered to request a return or exchange. Requests made after 30 days cannot be accepted.

Eligibility

To be eligible for a return or exchange, items must be:

Unworn, unwashed, and unaltered
In their original condition, with all original tags attached
Returned in the original packaging, where possible
Free of makeup, deodorant, perfume, pet hair, or other signs of wear

The following items cannot be returned: items clearly marked as Final Sale at the time of purchase, and gift cards.

How to start a return or exchange

Email us at support@shopfetouh.shop with your order number, the item(s) you wish to return, and whether you would like a refund or an exchange.
We will reply within 1–2 business days with return instructions and the return address.
Please do not send items back without contacting us first — unauthorized returns may not be accepted.

Return shipping costs

Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. If you received a damaged, defective, or incorrect item, we will cover the return shipping cost — see below.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement. Since we offer free shipping, there are no original shipping charges to refund.

Exchanges

We gladly accept exchanges for a different size or color of the same item, or for another item of equal value, subject to availability. You are responsible for the cost of sending the original item back to us; we ship your replacement item free of charge within the United States. If your requested replacement is out of stock, we will issue a refund instead.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will make it right with a replacement or full refund at no cost to you, including return shipping.

Late or missing refunds

If you have not received your refund after 10 business days of our approval, please check with your bank or card issuer first, then contact us at support@shopfetouh.shop.